News Summary
Amazon is launching free tours of its advanced fulfillment center in Otay Mesa, allowing visitors to see state-of-the-art robotic systems in action. Starting next week, guests aged six and up can tour the facility on select weekdays. The SAN5 center, known for its innovation in logistics, can process thousands of packages an hour with the assistance of various robotic systems, enhancing efficiency and workplace safety. This initiative serves to engage the community and showcase the technology that drives Amazon’s logistics operations.
Otay Mesa Welcomes Free Tours of Amazon’s Robotic Fulfillment Center
Otay Mesa, CA – Amazon has announced it will offer free tours of its state-of-the-art fulfillment center located at 6971 Otay Mesa Road. This initiative aims to provide visitors a closer look at the innovative robotic systems used in the facility, with tours scheduled to begin next week.
The tours are designed for guests aged six and older and will be conducted on Mondays, Tuesdays, Thursdays, and Fridays at 10:30 a.m. and 1:30 p.m. Interested participants can visit the website www.amazontours.com to learn more and schedule a time to experience the inner workings of one of Amazon’s crucial logistics hubs.
Robotics in Action
During the tours, visitors will observe three different types of robotic systems at work within the fulfillment center. The utilization of these robots is intended to enhance workplace safety and improve operational efficiency, while also aiding employees by automating repetitive tasks. The fulfillment center processes an impressive volume, handling up to 18,000 packages each hour, contributing to Amazon’s broader logistics network that manages millions of packages, particularly during peak times like the holiday season.
Innovative Facilities and Workforce
The Otay Mesa fulfillment center, known as SAN5, opened in April 2022 and is part of a growing network of Amazon Robotics sorting facilities in the United States. The SAN5 is the only one located in Southern California and supports operations throughout large areas, including parts of Los Angeles, Riverside, and Orange counties, covering a vast range of 190 ZIP codes. The facility employs approximately 1,500 workers who collaborate with 920 robots to maintain efficient workflow.
Advanced Robotics Technology
Among the advanced technology at SAN5 are robotic systems like “Robin,” a mechanical arm that can intelligently read shipping labels and move packages, as well as Kiva robots capable of transporting items autonomously. These robots facilitate a significant revolution in package processing capabilities, allowing for quick turnaround times and enhancing delivery logistics. Automation has transformed the work environment by reducing monotonous tasks and creating over 700 new human roles within the facility.
Efficiency and Speed
With its advanced automated systems, SAN5 can process packages within hours, ensuring high efficiency in meeting customer demands. This facility’s robotic arms can handle between 450 to 550 packages per hour at sorting stations, while Kiva robots transport items weighing up to 50 pounds one at a time, following specific ZIP code routing for accurate delivery.
The addition of this robotic technology is expected to significantly bolster Amazon’s capacity for fast deliveries, capitalizing on San Diego’s advancements in technology and artificial intelligence.
Press Preview on Cyber Monday
On Cyber Monday, tours were made available to the press to showcase the technologies and processes employed at the SAN5 sorting center. This preview offered a glimpse into how these innovations are revolutionizing logistics and package processing for the globally recognized online retailer.
As Amazon continues to expand its operations and embrace advanced robotic solutions, the free tour initiative invites the community to engage with the technology that makes their e-commerce experience efficient and effective.
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HERE Resources
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Additional Resources
- Times of San Diego: Meet Amazon’s Robots – Free Tours Offered at San Diego Fulfillment Center
- San Diego Union Tribune: First Peek Inside Amazon’s New San Diego Center
- Fox 5 San Diego: Amazon Opens Its Biggest Facility in California
- About Amazon: Workplace Tours
- Wikipedia: Robotics

Author: STAFF HERE CORONADO
The Coronado Staff Writer represents the experienced team at HERECoronado.com, your go-to source for actionable local news and information in Coronado, San Diego County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as the Coronado Island Film Festival, productions at Lamb’s Players Theatre, community workshops at John D. Spreckels Center, and iconic celebrations at Hotel del Coronado. Our coverage extends to key organizations like the Coronado Chamber of Commerce and Visit Coronado, plus leading businesses in hospitality, dining, and tourism that drive the local economy. As part of the broader HERE network, including HERESanDiego.com, HEREHuntingtonBeach.com, HERELongBeach.com, and HERELosAngeles.com, we provide comprehensive, credible insights into Southern California's dynamic landscape.